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Q: How do I get an account?

A: If you are a retailer and would like to request a Seracon Candles account please contact us by phone or email. See the contact section for more information.

Q: How do I log in?

A: You can login to your account by going to the account section and entering the required information.

Q: I forgot my password! What do I do?

A: Please contact us by phone or email and we'll supply you with a new password. See the contact section for more information.

Q: How can I add products to my cart?

A: If you are logged in; browse the item you want, enter a quantity and click the "Add to Cart" button.

Q: How can I see what's already in my cart?

A: You can see what's in your cart at any time by going to the account section, logging in and clicking the "View your cart" link.

Q: How do I remove a product from my cart?

A: While viewing your cart, click the "Remove Item" link next to the item you wish to get rid of.

Q: How do I place an order?

A: You may place orders while viewing your cart by clicking the "Checkout" link.

Q: What confirmation will I have that I placed an order?

A: Aside from being able to view past orders online, you will receive a confirmation email within minutes of placing your order. The email is sent to the address to which your account is registered. Please note that order totals do not include shipping or taxes. You will be called by one of our representatives to confirm the total, payment method and shipping address.

Q: How can I see my past orders?

A: You view past orders by going to the account section, logging in and clicking the "View your previous orders" link.

Q: How do I logout?

A: Once you've finished, you can log out by going to the account section and clicking the "Logout." link.



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